Hold On, I'll Connect You to a Human Agent” : Recipient Design, Repair Strategies, and Their Impact on Conversational Progressivity in Handover Conversations

Activity: Talk or presentation › Poster/paper presentation › Academic

Period3 Feb 2025
Event titleEtmaal van de Communicatiewetenschappen
Event typeConference

Keywords

  • recipient design
  • repair
  • chatbots
  • customer service
  • Conversational repair